41023784
Account Coordinator (Marketing Services )
GFM:
Established in 1989, GFM is a very successful, highly respected marketing and promotions business. We have a strong, well established client base which provides regular, solid revenues. Based in Colchester, the business is dynamic and forward thinking. Our provision of services includes fulfilment, data capture, call centre, sales promotions and online games.
Main Purpose of the Role:
To support our continued expansion, GFM are looking for an Account Co-ordinator to be responsible for account management of a number of Call centre, data capture and Fulfilment services
Knowledge of how to ensure the effective and productive servicing of client accounts, minimising over-servicing and working within budgets will also be highly beneficial. A good understanding of call centre and fulfilment services is required . Excellent communication, motivation, and relationship building skills are also essential, whilst a consultative approach to solutions sales would be beneficial.
Key Responsibilities:
Managing Workload / Resource
Responsible for account managing, sustaining from named key accounts
Assists In the production of client quotations/proposals
Dealing with all aspects of simultaneous campaigns with a variety of different clients with very specific expectations
Work with other Departmental Managers to ensure smooth and timely delivery of account requirements
To brief the internal job specification in line with the brief from the client and the costs quoted to the client to other internal departments timely and effectively
To produce client reports
Manage the delivery of MI reports for site activity, sign ups and revenue
Take in and act on client feedback
Assist the head of marketing services with new Business growth by recognising opportunities for new business
To continually develop business knowledge, keeping updated with all client activity and competition
Keep all documentation filed accurately and timely
Work within company standards, guidelines and statutory requirements
Ensure invoices all monthly invoices are updates
Key skills / The Person
Confident & strong client relationship skills
Good listening and interpretation skills
Driven, dynamic and enthusiastic
Meticulous attention to detail
Can sift through large quantities of data to quickly select relevant detail
Obtains and uses necessary information to make decisions but refers decision to others when appropriate
Prioritises own workload and ensures that resources are in place so that work can be completed
Organises own work and focuses on priority tasks to ensure that deadlines and targets are met
Adapts quickly to change and embraces new challenges
Aware of the needs of the business and applies this to their own work
Strives to anticipate, identify and understand customer needs and concerns
Understands the market in which the organisation operates
Required Experience
- Minimum of 2 years experience within an Account Management role
- Proven experience within a B2B environment
- Experience In call centre and or fulfilment outsourcing
£20k-24 basic, OTE £27k
Holiday: 22 days per annum (plus public bank holidays)
