Helpdesk Operator

Helpdesk Operator.
Location: Hamilton
Status: Temp until 31.03.2012
Salary: Annual Salary £19,260
Closing Date for CV's: Tuesday 07 February 2012

Overall Purpose:
As part of the Facilities Business clerical team, provide administrative and supervisory support to management and other staff as required.

Principal Accountabilities or Main Tasks:
1. Provide administrative support to Management and other staff as required to include but not limited to :
a. Ensuring all site time is entered onto Concept and no time is missing for any engineers.
b. Allocate engineers/contractors to Reactive and PPM tasks to ensure all KPI’s are met for response and completion.
c. Ensure all associated risk assessment/certification of assets paperwork is complete and Concept is updated with all asset information daily.
d. Update PPM instruction sets to ensure all current regulations/legislation is conformed to in association with HVCA directive.
e. Have a good understanding of all Pre Planned Maintenance Tasks covered within our current contracts.
f. Issue our clients with costs for Repairs Arising from PPM and update asset information as required.
g. Update client with site specific information

2. Delegate tasks within the business, as considered appropriate, to ensure an overall administrative service is provided and helpdesk staff are fully utilised on a daily basis.

3. Co-ordinate administrative duties within area of responsibility to ensure best practice is adopted and maintained.

4. Provide guidance to helpdesk staff as required.

5. Liase with clients regarding queries/updates on tasks.

6. Liase with contractors regarding queries/updates on tasks.

7. Ensure accurate records are kept of all activities carried out to ensure referral at later stage.

8. Provide a central focus for managers within the business and ensure consistence of application of procedures by all helpdesk members.

9. Collate all information for billing purposes and assist billing clerk when required.

Personal Specifications:
• Excellent knowledge of Concept system is essential
• Good all round knowledge of all tasks completed by helpdesk staff.
• Good knowledge of Concept, Microsoft Office Systems and IFS System.
• Good written and communication skills.
• Knowledge of administration procedures.
• Excellent knowledge of all current HCVA legislations.
• Excellent time management skills
• Abilities to work unsupervised and efficiently to meet set deadlines.

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Intec (UK) Ltd was established in 1982 by Engineers for Engineers. We deliver Global Recruitment Solutions within the Oil & Gas, Power, Nuclear, Utilities, Rail, Construction and Aerospace Sectors for Owner/Operators, Consultancies, Contractors and Sub-Contractors.

Intec (UK) Ltd is an equal opportunities employer and a member of the Recruitment and Employment Confederation (REC).

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