41532258
Purpose of the Job
To act as an initial point of contact for potential customers, identify customer needs; promote appropriate products and services and attainment of customer commitment and closure. To contribute to the achievement of high quality service quality targets, in accordance with specified service standards. To ensure that the core values of the client programme are adhered to.
Principal Responsibilities:
• Must be native/fluent multi-lingual speaker
• Answering customer queries in a professional manner
• Entering and recording activities and actions in a computerised system
• Working with internal teams to understand, reproduce and resolve the customer's technical issues
• Maintaining contact with customer through the complete process until resolution
• Familiarity with the processes of customer support for entering, tracking and resolving of issues
• Proactive methodology to identify and flag potential issues
• High level of dedication to the customer
• Handling email to respond to customers queries
• Providing the best solutions to the technical problem
• Maintain good first time resolution percentage
Key Competencies:
• Interpersonal skills
• Team player
• Customer-focused
• Excellent communication (oral and written)
• Ability to meet targets set by the clients
Essential Skills:
• Be proficient in basic technical PC knowledge, be able to read a dxdiag (and preferably have an understanding of msinfo files) and be able to interpret PC terminology
• Technical/gaming background
• Customer service experience
• Good communication skills
• Ability to work as part of a team as well as demonstrating own initiative
