Call Centre Manager

My client is a rapidly expanding outsourcing business based in Durban South
Africa that offers an dynamic and friendly working environment. As Call
Centre Campaign Manager you will take full responsibility for a demanding
yet rewarding role.

This is an excellent opportunity to join a targeted call centre environment
that offers fantastic bonuses and career prospects.


YOU MUST HAVE THE FOLLOWING SKILLS:

• Strong Call Centre Manager with experience of managing Team
Leaders/Managers within a professional call centre environment;
• A track record of leading, motivating, developing and coaching both CSAs
and Team Leaders to achieve operational KPIs (SLAs, resourcing, quality &
compliance, volume, productivity, customer satisfaction, etc.);
• Strong inter-personal and performance management skills with an
understanding of how analytics drive results;
• Ability to support and ensure effective communication within your team.

• Available to locate to Durban SA